Privacy Policy
Last updated: 29 September 2026
This policy explains what personal data the Planz app and planz.ae collect, why, and what you can do about it. Planz is run by Friction FZE LLC (“we”). Questions: support@planz.ae.
What we collect
- Account: your email address, your Apple or Google account ID if you sign in with one, and your phone number if you add it.
- Profile: name, username, date of birth (used only to confirm you are 18 or older), neighbourhood, interests, and a photo and Instagram handle if you add them.
- What you post: plans, nudges, circles, messages, photos and reports.
- Joining from a link, without the app: if you say you’re in on planz.ae, we keep your first name, last name, email and phone number so the host knows who is coming and can reach you about that plan. Your name is shown to people on the plan. Your email and phone are visible only to the host. To delete this, email support@planz.ae.
- Device: a push notification token, an ID the app creates for your device, and your device model and system version.
- Crash reports: technical details when the app crashes or hits an error.
- Usage analytics: the screens you open, what you tap and what you search for in the app.
Location. If you tap “Use my location”, your phone works out your neighbourhood. We store the neighbourhood only, never your exact location.
Website. If you join the waitlist on planz.ae, we keep your email address to tell you about Planz, and the ad link that brought you there, if there was one. planz.ae also loads the Meta and TikTok pixels. They tell those companies which pages you viewed and whether you joined the waitlist or tapped the App Store button (your email is scrambled on your device first), so we can measure our ads and show Planz to you on Instagram, Facebook and TikTok. You can turn this off at any time: turn website cookies off.
Why we use it
- To run Planz: your account, your profile, plans, circles, chats and notifications.
- To keep people safe: preventing abuse and fraud, reviewing reports and enforcing our Terms.
- To fix problems: crash reports.
- To improve Planz: usage analytics.
- To meet legal obligations.
Account, content, security, abuse prevention and crash reports are needed to run the service. Usage analytics is on by default. You can turn it off any time in Settings.
Ad measurement in the app. When usage analytics is on, the Planz app tells Meta and TikTok, through our measurement provider Singular, when you install the app, sign up, create a plan or nudge, and join a circle, so we can see which of our ads bring people in. On iPhone, Planz first asks for permission to track. If you say no, Apple still reports installs to us in aggregate, without your device ID. Turn usage analytics off in Settings to stop this.
We do not sell your data. On the website, you can turn advertising cookies off on this page.
Who can see it
People on Planz see your profile and what you post in the plans, circles and chats you share with them. Your date of birth is never shown.
Service providers
We use service providers to run Planz. They process data only to provide their service to us, and they must protect it to the same standard as this policy. They cover:
- Hosting, database, sign-in and file storage
- Usage analytics and crash reports
- Push notifications and email
- Sign-in with Apple or Google, and venue information
Some of these providers store or process data outside the UAE.
How long we keep it
We keep your data while your account is open. When you delete your account:
- Your account and profile are deleted straight away, and cannot be restored.
- Messages you sent stay in their chats, shown as from “Deleted user”.
- Plans you hosted stay for the people in them, under “Deleted user”. Upcoming ones are cancelled. Circles you own pass to another member if there is one.
- Safety reports are kept as long as needed for safety, with your name replaced by “Deleted user”.
- Crash reports and usage analytics are kept for a limited time, then deleted by our providers.
Your choices and rights
- Edit your profile in the app.
- Turn usage analytics off in Settings.
- Delete your account in the app, or see planz.ae/delete-account.
- Ask for a copy of your data, or ask us to correct it, delete it, or limit or stop how we use it. Email support@planz.ae. We reply within 30 days and may need to confirm it is you.
If you are unhappy with our answer, you can complain to the UAE Data Office.
Security
Data is encrypted in transit and at rest, and only people who need it can access it. No system is perfectly secure.
Age
Planz is for people 18 and over. If we learn we hold data from someone younger, we delete it.
Changes
If we change this policy, we update this page and the date above. We tell you in the app about important changes.
Contact
Friction FZE LLC, support@planz.ae