Support

Something not working, or need a hand? Write to us and a person will reply.

Common things

Delete your account

In the app: You → Settings → Delete my account. Your account is deleted straight away and cannot be restored. No app? See planz.ae/delete-account.

Report or block someone

From anyone's profile, from a chat via chat settings → Report or block someone, or from a message's menu. Blocking stops them contacting you or seeing your plans. Reports come straight to us and we act on them within 24 hours. If you would rather not use the in-app flow, email support@planz.ae and tell us what happened.

Notifications

Per-chat controls live in chat settings; account-wide settings are in You → Settings → Notifications. Plan reminders can be set to 1 day and 2 hours before a plan from the plan screen.

Booking a venue

Where a venue takes online bookings, the Book button on its card opens the venue's own booking page. Planz does not take payment and does not hold your reservation. The booking is between you and the venue. Venues without online booking show Call and Directions instead.

Signing in

Sign in with Apple (on iPhone), Google, or your email and a password. Forgot your password? Tap Forgot password? on the sign-in screen and we email you a code. After you sign in, you can add your phone number so people in your plans can reach you. Still stuck? Email us.

Safety

Planz is for making plans with people around shared interests. Our Community Guidelines set out what is and is not allowed, and we enforce them. If you feel unsafe at a plan, leave and contact local authorities first, then tell us.

Data and privacy

What we collect and why is set out in the Privacy Policy. To request a copy of your data, email support@planz.ae.

Business and legal

Venue partnerships and press: support@planz.ae. Legal notices: support@planz.ae.